Disclaimer:
When you order, remember, each item is hand-dyed. The photo gives you a good representation, but slight variations in color or design or in color placement within the item are normal for hand-dyed items. It is what makes hand-dyed tie-dye unique: no two pieces are ever exactly the same.
Shipping Information:
Free USPS Priority Shipping is applicable for the 50 United States only. Please call or email us for shipping charges on international orders. All items are dyed by hand specifically for your order. Please allow 7-10 business days for retail orders to ship. (Wholesale orders of may require 2-3 weeks). We also keep a large inventory of shirts in stock, so we will often ship same/next day. Need something in a hurry? Contact us - we are happy to Express Mail inventory items.
Payment Information
Acceptable forms of payment include PayPal, Visa/MasterCard and Certified (Bank) Checks or Money Orders made payable to Terry Cotter. Personal checks are NOT accepted without Prior Authorization from Tie-DyeDirect.com.
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Turn Around Time:
All items are dyed by hand in your size/style. We can usually have ready to ship within 7 days of order. However, we do ask for a little breathing room if needed. (Wholesale orders of 100 shirts or more may require additional time. 1000-shirt orders require 2-3 weeks to ship.)
Refund, Returns and Cancellation Policies:
Because all items are custom-made, returns are not accepted without prior authorization and must be for legitimate cause. Return requests must be made in writing or by e-mail within 7 days of receipt of item returns must be received within 10 days of authorization. Returns must be received in same condition as originally shipped and will in no case be accepted if evidence they have been used or worn. Pre-authorized returns subject to 20% restocking fee with $5 minimum/shirt ordered. Cancellations/ changes to order must be placed by Monday 6 p.m. EST following date original order is placed. Cancellations after that time will be treated as Returns. |
